FAQ

How will my order be packaged?

We place orders in containers and then in smell proof bags which is than placed inside a box.
BONUS: Each container may come with Boveda packs if we think cannabis is dry!

Do you ship outside of Canada?

We only ship to Canadian addresses

How do I order?
  1. Browse through our store and add items you would like to our cart.
  2. Checkout securely and safely using Interac e-transfer
  3. Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number within 1-2 business days of sending payment.
  4. If you do not send payment within 48 hours your order will regretfully be canceled
Can I add/edit/cancel my order?

If you like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it.

If you want to cancel your order that is not processed yet, you ca go into the system and cancel .

Please email us at [email protected] with your order number being the subject line.

Are your pictures real?

Yes, all of our images are taken by our own photographers and of our very own products. You may notice the product images changing over time to reflect new and different products.

What happens if I don't get my package?

If you do not get your package within 3 business days of the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will start a investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will get it a few days later.

What type of shipping service do you use?

We ship every package using Express Post by Canada Post

Signature required on package?

By default, a signature will be required for ALL ORDERS. If you do not want this option, please leave us a note when ordering or email us at [email protected]

If you decide to leave this option out, the Guarantee Replacement Policy is Void.

Tracking information has not been updating

If you are tracking your package on Canada Post’s website and it has not updated in sometime, it is most likely due to your package missing a scan, which is fairly common. Usually if you check back within 24 hours this will be update.

How will my order be packaged?

Your privacy is our top priority. All orders are packaged in a plain and discreet manner with no indication of the contents. All contents will be vacuum sealed.

Where can I track my package?

You can track your package at the Canada Post website.
https://www.canadapost.ca/trackweb/en#/home

Tracking number is invalid

It may take up to 48 hours for Canada Post to update their system with the tracking number. If after 48 hours the tracking does not work please do not hesitate to contact [email protected]

Do I need to sign for my package?

All packages are defaulted to signature unless stated otherwise in the ordering notes.

ALL SALE ARE FINAL. NO REFUND/NO RETURN

Shipping to high theft areas

The following provinces have high percentage of postal theft: Nunavut, Northern Ottawa, Northern Quebec.

If you live in the area of the mentioned provinces above you are ordering at your own risk. Replacement will not be shipped out.

What payments options are available?

At the moment we are only accepting Interac e-transfers. Payment instructions will be provided with your order. We will only start preparing your order when the transfer has been received. After we receive the payment, your order will be shipped in 1-2 business days.

We hope to add more payments in the future. If you have suggestions please feel free to contact us at [email protected]

What if I don’t send payment for my order?

Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.

If you need more than 48 hours, please don’t hesitate to give us an email at [email protected] so we don’t cancel your order.

I have sent an Interac e-transfer, what happens next?

e-Transfers can take up to 2 hours to process within our system and notify us about your pending transfer. If within a few hours we haven’t accepted your payment don’t be alarmed. We are probably working on other orders. Orders will be processed in the order of when payment was received.